You can find bigger paper companies.
You can choose to work with people who are less available, less flexible,
and less committed to your needs and timelines. Or you can work with
us at Finch.
What you can expect
Personal service
We recognize that many of our customers prefer to conduct business through the web—ordering samples, checking specs and the like. But for those who choose personal service or a more consultative approach, we’re there for you, too. Try our 800 numbers and share in the professional satisfaction of one-on-one customer service. We try to answer the phone on the first ring and allow our callers to fashion their requests in a way that suits their own needs avoiding those screen-driven form-fill type conversations (we’ll do the data entry part after you hang up).
Flexibility
There’s a truism in the paper industry that the longer the order backlog, the better. It’s how papermakers optimize machine time and profitability. Finch, however, takes a slightly different approach. We say, the longer the backlog, the less flexibility we have to meet our customers’ needs. So we choose just-in-time manufacturing and delivery. That way, when you call and say you need a certain grade in a certain quantity by a certain day, we have a great chance of saying “yes” to your request.
Tons of stock
We keep our sample drawers and warehouses full. That way everyone down the distribution chain can practice their cost efficient just-in-time sales techniques knowing they have at least one supplier with the service acumen to back them up, Finch.
